Privacy Policy

Welcome to BrandVerify! We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cloud-based SaaS platform at https://brandverify.net.

Our software platform provides 40+ analytics tools for social media performance tracking, including Instagram analytics, YouTube calculators, TikTok metrics, and comprehensive social media analysis software accessible through monthly and annual subscriptions.

Who We Are

• Service Provider: BrandVerify (operated by Media Experts)
• Business Type: SaaS Software Company
• Location: India
• Contact: [email protected]

As a SaaS platform, we collect information necessary to provide our software services and improve user experience:

Account Information (Registered Users)

• Email Address: For account creation and subscription management
• Password: Encrypted and stored securely for software access
• Name: For account personalization and communication
• Payment Information: Processed securely through third-party payment processors (we don't store full credit card details)
• Subscription Details: Plan type, billing cycle, subscription status

Software Usage Data

• Feature Usage: Which software tools you use and how frequently
• Software Preferences: Dashboard customization and tool settings
• Search Queries: Social media handles you analyze within our software
• Calculation History: Previous analytics results (stored temporarily)
• Software Performance: Bug reports and error logs to improve platform stability

Technical & Device Information

• IP Address: For security, fraud detection, and geographic analytics
• Browser Type & Version: To ensure software compatibility
• Operating System: For optimized software performance
• Device Information: To provide responsive software interface
• Session Data: To maintain your login state and software preferences

Analytics & Cookies

• Google Analytics: Anonymous usage statistics to improve our software
• Essential Cookies: Required for software platform functionality
• Functional Cookies: Remember your software preferences
• Analytics Cookies: Track software feature usage and performance

We use collected information exclusively for operating and improving our SaaS platform:

Software Service Delivery

• Account Management: Create and maintain your software subscription account
• Authentication: Verify your identity and maintain secure software access
• Software Functionality: Provide analytics tools and features you subscribed to
• Data Processing: Execute calculations and generate analytics reports
• Preference Storage: Remember your software settings and customizations

Subscription & Billing

• Payment Processing: Handle subscription payments and renewals
• Billing Records: Maintain transaction history for accounting
• Subscription Management: Process upgrades, downgrades, and cancellations
• Invoice Generation: Provide receipts and invoices

Platform Improvement

• Software Analytics: Understand which features are most valuable
• Bug Detection: Identify and fix software issues
• Performance Optimization: Improve software speed and reliability
• Feature Development: Build tools that subscribers need
• User Experience: Enhance software interface and usability

Communication

• Transactional Emails: Subscription confirmations, payment receipts, account updates
• Software Updates: Notify about new features and improvements
• Technical Support: Respond to your software support inquiries
• Security Alerts: Inform about account security matters
• Marketing (Opt-in): Send newsletters about software updates (you can unsubscribe anytime)

Security & Fraud Prevention

• Account Security: Detect unauthorized access attempts
• Fraud Detection: Prevent payment fraud and subscription abuse
• Platform Security: Monitor for malicious activity
• Compliance: Meet legal and regulatory requirements

We work with trusted third-party service providers to operate our SaaS platform. We NEVER sell your personal data.

Essential SaaS Infrastructure

• Cloud Hosting: Servers hosting our software platform and databases
• CDN Services: Content delivery for faster software performance
• Database Services: Secure storage of your account and usage data

Payment Processing

• Paddle: SaaS subscription payment processing
• Razorpay: Payment processing for Indian market
• Cashfree: Additional payment gateway option
• PayPal: Alternative payment method

These processors handle payment data directly. We never store complete credit card information on our servers.

Analytics & Performance

• Google Analytics: Anonymous software usage statistics and performance monitoring
• Error Tracking: Services that help us identify and fix software bugs

You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

Social Media Platform APIs

• Instagram API: Fetch public profile data for analytics
• YouTube API: Retrieve channel statistics for calculations
• TikTok API: Access public account metrics
• Other Platform APIs: Twitter, Facebook data through authorized APIs

Our software only accesses publicly available data through official platform APIs. We do not store sensitive account credentials.

Email Services

• Email Providers: For sending transactional emails and software notifications

Our SaaS platform uses cookies to provide functionality and improve your experience:

Essential Software Cookies (Required)

• Authentication: Keep you logged into your subscription account
• Session Management: Maintain your active software session
• Security: Prevent unauthorized access and CSRF attacks
• Preferences: Remember your software settings

Functional Cookies (Can Be Disabled)

• Dashboard Customization: Remember your tool preferences
• UI Settings: Save your preferred software interface options
• Language: Remember your language preference

Analytics Cookies (Can Be Disabled)

• Google Analytics: Track software feature usage
• Performance Monitoring: Measure software load times
• Usage Analytics: Understand which tools are most popular

For detailed information about cookies, see our Cookie Policy.

Managing Cookies

You can control cookies through your browser settings or within your account dashboard. Note that blocking essential cookies will prevent you from using our software platform.

You have complete control over your personal data. We comply with GDPR and other privacy regulations:

Access Rights

• Data Access: Request a copy of all personal data we hold about you
• Data Portability: Receive your data in machine-readable format (JSON/CSV)
• Usage Disclosure: Learn how your data is being used

Correction & Update Rights

• Update Information: Correct inaccurate account information
• Profile Management: Update email, name, preferences anytime

Deletion Rights (Right to Be Forgotten)

• Account Deletion: Request permanent deletion of your account
• Data Erasure: Remove all personal information from our systems
• Processing Time: Completed within 30 days of request

Objection & Restriction Rights

• Object to Processing: Object to specific types of data processing
• Restrict Processing: Limit how we use your data
• Opt-Out Marketing: Unsubscribe from promotional emails anytime

Consent Management

• Withdraw Consent: Withdraw previously given consent anytime
• Cookie Control: Manage cookie preferences in dashboard

We retain your data only as long as necessary for our SaaS platform operations:

Active Subscription Data

• Account Information: Retained while your subscription is active
• Usage Data: Kept for up to 24 months for analytics
• Payment Records: Retained for 7 years for tax and accounting compliance
• Software Preferences: Stored until you delete or modify them

After Account Deletion

• Personal Data: Deleted within 30 days
• Anonymized Data: May be retained for statistical purposes
• Legal Requirements: Some data retained if legally required
• Backups: May remain in backups for up to 90 days then permanently deleted

Canceled Subscriptions

• Account Data: Retained for 90 days in case you want to reactivate
• After 90 Days: Account automatically deleted unless you resubscribe

Protecting your data is our top priority. We implement multiple layers of security:

Technical Security Measures

• SSL/TLS Encryption: All data transmission is encrypted (HTTPS)
• Database Encryption: Personal data encrypted at rest
• Secure Authentication: Password hashing using bcrypt
• Two-Factor Authentication: Optional 2FA for enhanced account security
• Firewall Protection: Network-level security to prevent unauthorized access
• DDoS Protection: Infrastructure protected against attacks

Operational Security

• Limited Access: Only authorized personnel can access data (need-to-know basis)
• Access Logging: All data access is logged and monitored
• Security Audits: Regular security assessments
• Vulnerability Scanning: Automated security scans
• Incident Response: Documented procedures for security breaches

Payment Security

• PCI DSS Compliant: Payment processors are PCI DSS certified
• No Card Storage: We never store full credit card numbers
• Tokenization: Payment data tokenized by processors

Our SaaS platform is not intended for individuals under 13 years of age (or 16 in the EU).

• No Intentional Collection: We do not knowingly collect data from children
• Age Verification: Users must confirm they meet minimum age requirements
• Parental Notification: If you believe your child has provided us with information, contact us immediately
• Prompt Deletion: We will delete any child data discovered within 48 hours

Parents or guardians who believe their child has provided personal information should contact us at [email protected] immediately.

As a global SaaS platform, your data may be transferred internationally:

Data Location

• Primary Servers: Data may be stored on servers in multiple countries
• Cloud Infrastructure: We use global cloud providers for reliability
• Content Delivery: CDN nodes worldwide for optimal software performance

Protection Standards

• GDPR Compliance: We maintain GDPR standards regardless of location
• Data Transfer Agreements: Standard contractual clauses for international transfers
• Adequate Protection: Ensure adequate data protection in all jurisdictions

By using our SaaS platform, you consent to the transfer of your information to countries where we operate, including countries that may have different data protection laws than your residence.

We may update this Privacy Policy to reflect changes in our SaaS platform, legal requirements, or business practices.

How We Notify You

• Website Update: Post updated policy on this page
• Last Updated Date: Update the revision date at the top
• Email Notification: Send notice to active subscribers for material changes
• Dashboard Alert: Display notification within software platform
• Notice Period: 30 days advance notice for significant changes

Your Options

• Review Changes: Check the policy periodically for updates
• Continued Use: Using the software after changes constitutes acceptance
• Disagree: If you disagree with changes, you may cancel your subscription

For any privacy-related questions, concerns, or to exercise your rights:

Primary Contact

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Privacy Rights Request"
• Response Time: Within 48 hours

Company Information

• Service Provider: BrandVerify
• Operating Company: Media Experts
• Business Type: SaaS Software Company
• Location: India
• Website: https://brandverify.net

We Can Help You With

• Privacy rights requests (access, deletion, portability)
• Data protection questions
• Cookie and tracking preferences
• Account security concerns
• Data breach notifications (if applicable)
• GDPR compliance inquiries