14-Day Money-Back Guarantee

At BrandVerify, we stand behind our product 100%. We offer a 14-day money-back guarantee for all software subscriptions. If you're not completely satisfied, you can request a full refund within 14 days of your purchase—no questions asked.

After your 3-day free trial ends and you're charged for your subscription, we offer a 14-day full refund guarantee from the date of your first payment.

What's Covered

• All Subscription Plans: Starter, Pro, and Enterprise plans
• Monthly Subscriptions: Full refund if requested within 14 days of first charge
• Annual Subscriptions: Full refund if requested within 14 days of first charge
• No Questions Asked: You don't need to provide a reason for your refund

14-Day Refund Process

To request a refund:

• Email us at [email protected] within 14 days of being charged
• Include your account email and order number
• We process refunds within 24-48 hours of receiving your request
• Funds returned to original payment method within 5-10 business days

All new subscriptions include a 3-day free trial period with full access to all features.

How the Trial Works

• Days 1-3: Full access to all tools, no charge
• Day 4: You're automatically charged if you don't cancel
• Days 4-17: 14-day refund guarantee period (14 days from first charge)
• Day 18+: No refunds, but you can cancel anytime

Canceling During Trial

• Cancel anytime during the 3-day trial at no cost
• No charge if canceled before trial ends
• Access continues until end of trial period

You can cancel your subscription at any time. Refund eligibility depends on when you cancel relative to your first charge date.

Cancellation & Refund Terms

• Within 14 Days of First Charge: Request full refund via email
• After 14 Days: No refund, but subscription cancels and access continues until end of billing period
• No Pro-Rated Refunds: No partial refunds for unused time after 14-day period

How to Cancel

• Account Dashboard: Login → Billing → Manage Subscription → Cancel
• Email Support: [email protected] with subject "Cancel Subscription"
• For Refund: Must explicitly request refund within 14 days of first charge

After 14 days from your first charge, subscriptions are non-refundable.

What You Can Do

• Cancel Anytime: Stop future charges from your account dashboard
• Keep Access: Continue using all features until end of current billing period
• Downgrade: Switch to a lower-tier plan (takes effect next billing cycle)
• Reactivate: Resume subscription anytime after cancellation

No Partial Refunds

After the 14-day guarantee period:

• No refunds for unused days/months
• No pro-rated refunds if you cancel mid-cycle
• Access continues until end of paid period

If you experience technical problems preventing you from using our platform, we're committed to resolving them quickly.

Covered Issues

• Platform Downtime: Service unavailable for 24+ consecutive hours
• Tool Malfunction: Critical features not working as described
• API Failures: Unable to fetch data due to our infrastructure
• Payment Errors: Incorrect charges or duplicate billing
• Account Access: Unable to login or access subscribed features

Resolution Process

• Report issues immediately to [email protected]
• Include screenshots and detailed description
• Technical team investigates within 24 hours
• Appropriate credit, refund, or extension provided based on impact

Once your refund request is approved:

Processing Steps

• Request Received: Confirmation email sent immediately
• Review & Approval: Processed within 24-48 hours
• Payment Gateway: Refund initiated to original payment method
• Bank Processing: 5-10 business days for funds to appear

Refund Methods

Refunds are issued to your original payment method:

• Credit/Debit Cards: Refunded to the card used for purchase
• PayPal: Returned to your PayPal account
• Razorpay/Cashfree: Refunded to source account
• Paddle: Processed through Paddle's system

Required Information

To process your refund efficiently, include:

• Full Name: As shown on your account
• Email Address: Used for registration
• Order Number: From confirmation email
• Purchase Date: Date of first charge
• Plan Type: Starter, Pro, or Enterprise
• Reason (Optional): Helps us improve, but not required

How to Submit Request

Email: [email protected]
Subject: "REFUND REQUEST - [Your Order Number]"
Response Time: 24-48 hours

To maintain fairness, the following are NOT eligible for refunds:

After 14-Day Period

• Late Requests: Refund requests submitted more than 14 days after first charge
• Partial Months: "I only used it for X days" after 14-day period
• Change of Mind: Deciding you don't need it after 14 days

Policy Abuse

• Multiple Refund Requests: Pattern of subscribing and refunding repeatedly
• Data Extraction: Subscribing to export data, then refunding
• False Claims: Fabricated technical issues
• Chargeback Abuse: Filing disputes without contacting us first

This refund policy complies with Paddle's Buyer Terms, which state that customers can cancel an agreement and return the product within 14 days without giving any reason.

Our Commitment

• 14-Day Minimum: Meets Paddle's minimum refund requirement
• No Questions Asked: You don't need to provide a reason
• Full Refund: 100% of your subscription price returned
• Fair Process: Transparent and easy refund process