Service Delivery Policy

BrandVerify is a cloud-based Software-as-a-Service (SaaS) platform that provides digital analytics tools and software subscriptions. We do not ship physical products. All our software services are delivered electronically and are accessible instantly through your web browser.

What This Means

• No Physical Shipping: Everything is digital - software, tools, and subscriptions
• Instant Access: Start using the platform immediately after payment
• Cloud-Based: Access your subscription from any device with internet
• No Downloads Required: Use our software directly in your browser

Our SaaS platform subscriptions are activated instantly with no delivery waiting period.

Free Software Tools

• Instant Access: Available immediately without registration
• No Waiting: Start using software tools right away
• Browser-Based: Works directly in your web browser
• 24/7 Availability: Access software anytime from anywhere

Premium Software Subscriptions

• Immediate Activation: Premium software features unlock within 1-2 minutes after payment
• Automatic Upgrade: Your account is automatically upgraded to premium tier
• Email Confirmation: Receive instant confirmation with subscription details
• Login Access: Access your subscription account immediately
• Payment Processing: Credit card, PayPal, Razorpay, Cashfree, Paddle supported

For Free Tier Users

Simply visit brandverify.net and start using any of our 40+ free analytics tools immediately. No sign-up required for basic software features.

• Navigate to the tool you want to use
• Enter required information (social media handle, URL, etc.)
• Get instant results from our software

For Premium Subscribers

• Step 1: Choose your subscription plan (Monthly or Annual)
• Step 2: Complete payment through our secure gateway
• Step 3: Receive instant email with login credentials
• Step 4: Log into your account at brandverify.net
• Step 5: Access all premium software features immediately

Subscription Dashboard

Once subscribed, access your software dashboard to:

• Use all 40+ analytics tools without limitations
• Manage your subscription and billing
• View usage statistics and history
• Customize software preferences
• Download reports and analytics

Our cloud-based SaaS platform is accessible worldwide, 24/7, from any device with internet connection.

Supported Devices & Browsers

• Desktop Computers: Windows, Mac, Linux - all operating systems
• Mobile Devices: iOS and Android smartphones and tablets
• Web Browsers: Chrome, Firefox, Safari, Edge, Opera (latest versions recommended)
• Tablets: iPad, Android tablets, Windows tablets

System Requirements

• Internet Connection: Stable broadband or mobile data connection
• Browser: Modern web browser with JavaScript enabled
• Resolution: Minimum 1024x768 screen resolution (1920x1080 recommended)
• No Installation: Software runs entirely in browser - no downloads needed

Worldwide Availability

Our SaaS platform is available to users globally. There are no geographical restrictions or delivery limitations since all software services are cloud-based and accessible via internet.

As a SaaS software provider, traditional shipping terms do not apply to BrandVerify:

What We Don't Have

• No Shipping Charges: We never charge shipping fees - everything is digital software access
• No Delivery Address: Physical addresses are not required for software subscriptions
• No Tracking Numbers: No shipment tracking since there's no physical delivery
• No Delivery Delays: Weather, logistics, or courier issues never affect software access
• No Lost Packages: Cloud-based software cannot be lost in transit
• No Customs: No international shipping or customs clearance needed
• No Damaged Goods: Software services cannot be physically damaged

While our SaaS platform provides instant access, certain situations may temporarily affect software availability:

Scheduled Maintenance

• Advance Notice: Users notified 24-48 hours before maintenance
• Timing: Conducted during low-traffic hours (typically 2-6 AM IST)
• Duration: Usually 1-4 hours
• Updates: Status updates posted on website and emailed to subscribers
• Software Improvements: Maintenance includes updates, bug fixes, and new features

Unexpected Downtime

• Rare Occurrences: We maintain 99.9% uptime target
• Quick Resolution: Technical team works to restore software within hours
• User Notification: Status updates via email and website banner
• Subscription Credits: Extended outages may result in subscription time credits

Service Level Commitment

We strive for 99.9% software platform uptime. If we fail to meet this standard due to our infrastructure issues, affected subscribers may receive account credits.

New Subscription Account Setup

For premium software subscriptions requiring account creation:

• Instant Registration: Software account created immediately upon sign-up
• Welcome Email: Sent within 1-2 minutes with login credentials and software access instructions
• Password Setup: Secure password creation during registration process
• Email Verification: May be required for account security and software access
• 2FA Option: Two-factor authentication available for enhanced security

Credential Recovery

Forgot your software account password?

• Click "Forgot Password" on login page
• Reset instructions emailed instantly (check spam folder)
• Create new password and access software immediately
• Contact [email protected] if issues persist

Managing Your Software Subscription

Access your subscription dashboard anytime to:

• View Plan Details: Check your current software subscription tier
• Upgrade/Downgrade: Change subscription plans instantly
• Billing History: View past payments and invoices
• Payment Method: Update credit card or payment information
• Auto-Renewal: Enable or disable automatic subscription renewal
• Cancellation: Cancel subscription anytime (see Refund Policy for terms)

Subscription Renewal

• Automatic Renewal: Software subscriptions auto-renew unless cancelled
• Renewal Notice: Email sent 7 days before renewal date
• Continuous Access: No interruption in software service during renewal
• Payment Processing: Automatic charge to payment method on file

If you experience any issues accessing our SaaS platform or software features after subscription purchase:

Support Channels

• Email Support: [email protected]
• Response Time: Support queries answered within 24-48 hours
• Priority Support: Premium subscribers receive priority assistance
• Software Issues: Report bugs, feature requests, and technical problems

Common Issues & Solutions

• Cannot Access Software: Check email for login credentials, try password reset
• Payment Processed But No Access: Contact support with transaction ID
• Software Not Loading: Clear browser cache, try different browser
• Features Not Available: Confirm subscription is active in dashboard

• Internet Required: Stable internet connection necessary to access cloud-based software
• Browser Compatibility: Use updated browsers for optimal software performance
• Account Security: Keep login credentials secure and enable 2FA
• Software Updates: Platform regularly updated with new features at no extra charge
• Data Backup: Your analytics data automatically backed up on secure cloud servers
• Multi-Device: Access software subscription from unlimited devices
• Concurrent Sessions: Use software on multiple devices simultaneously
• No Installation: Software runs entirely in browser - nothing to download or install