crossorigin="anonymous">
Support • Get in Touch

Contact
Us

SaaS platform support - we're here to help!

Get In Touch

Have questions about our SaaS platform? Need software support? Issues with your subscription? Want to partner with us? We'd love to hear from you!

Choose your preferred method of contact below, and we'll get back to you as soon as possible.

📧

Software Support

For software & subscription support

Send Email
💻

Technical Issues

Platform bugs & technical problems

Report Issue
💼

Business Inquiries

For partnerships & collaborations

Contact Us

Send Us a Message

Fill out the form below and we'll respond within 24-48 hours.

Merchant Information

📋 Legal Entity Details

Merchant Legal Entity Name:

Balakrishnan Sathish

Operating As:

Media Experts

📍 Registered Address:

51/110, First Street

Kavetty Naidu Layout, Sowripalayam

Coimbatore, Coimbatore South

Tamil Nadu - 641028, India

🏢 Operational Address:

51/110, First Street

Kavetty Naidu Layout, Sowripalayam

Coimbatore, Coimbatore South

Tamil Nadu - 641028, India

📞 Telephone:

+91 97914 45218

✉️ Email:

[email protected]

Website: https://brandverify.net

Business Type: SaaS Software Company

Primary Product: Cloud-based social media analytics software (subscription-based)

Support Hours: Monday - Friday, 9 AM - 6 PM IST

Frequently Asked Questions

How long does it take to get a response?

We typically respond to software support requests within 24-48 hours during business days. For urgent subscription or technical issues, please mention "URGENT" in your subject line.

What support do you offer for software issues?

We provide full technical support for our SaaS platform including software bugs, feature malfunctions, API issues, account access problems, and subscription billing inquiries.

How do I cancel my software subscription?

You can cancel anytime from your Account Dashboard → Billing → Cancel Subscription. Or email us at [email protected] with subject "Cancel Subscription". See our refund policy for 24-hour refund window details.

Can I request new software features?

Absolutely! We love hearing from our users. Send us your feature requests for our SaaS platform and we'll consider them for future software updates.

How do I report a software bug?

Please select "Software Bug Report" in the subject line and provide as much detail as possible, including screenshots, error messages, and steps to reproduce the issue.

Do you offer business partnerships?

Yes! We're open to collaboration opportunities including reseller partnerships, white-label SaaS solutions, and enterprise agreements. Contact us to discuss possibilities.

What email should I use for all inquiries?

For all support, subscriptions, technical issues, and business inquiries, please use: [email protected]